Q: When is Rent due?
A: Rent is always due on the first of each month.
Skyline Real Estate & Property Management does provide our residents a four-day grace period before
your payment is considered late, and your late fee will be charged.
Q: What is prorated rent and how is it calculated?
A: Rent will be prorated when you are paying a portion of the rent and beginning your tenancy
in the middle of a regular billing cycle, instead of paying the entire amount.
There are many occurrences where one may want to move into their property before the first of the next month.
When this happens, we breakdown the cost per day, based on a 30-day month then multiply each day’s expense with
the number of days you would be living in the property.
Rent equals $1,000 per month and you move in on the 13th of the month.
Based on a 30-day month you would be actually living in the property for a total of 18 days
(including the 13th). The rent would breakdown to $33.33 per day, meaning for the month you
would be accountable for $600 instead of $1,000.
Q: How do I pay my rent?
We offer our residents the luxury to tender an online payment within their tenant portal.
This simplistic feature now permits residents to not only tender online payments but also allows
you to efficiently track and print out instantaneous receipts and records of all payments.
Q: Can I pay with a credit card over the phone?
Unfortunately, we will not accept credit card payment by phone.
Lucky for you, we do offer the ability to submit payments online with a credit card through your tenant portal!
Q: When is my rent considered late?
A: Your rent will formally be considered late on the 5th of the month.
Q: Why did I get charged a late fee?
A: If you submit a payment past the grace period, there will be a late charge assessed to your account.
This additional charge must be paid with your rent, or your rent will not be accepted. Unfortunately, we are unable to make
any modifications to the system in an effort to evade this fee, should you submit a payment past your grace period.
Q: What is the charge if my rent is late?
A: This fee fluctuates from property to property.
There will be a segment of the lease agreement which explicitly outlines the parameters of rent
payments and further late charges. If you cannot find this or need a copy of the lease you may be able to
locate what you are searching for in the resident portal, or you can always contact our office directly!
Q: What happens if I don’t pay my rent?
A: Skyline Real Estate & Property Management will take swift action to collect
rent or reclaim possession of the property.
If our brokerage has not received rent, we will instantaneously take action to secure rent for our clients.
We work with proficient attorneys to lead us through the eviction process. While working through the eviction
process, we will work on behalf of the homeowner to not only regain possession of the physical property but also to
gain a financial judgement against the evicted party for all expenses associated with the eviction.
Q: How do I report a repair, which needs to be done in my home?
A: Skyline Real Estate & Property Management offers our residents several possible ways to submit a maintenance request.
We have developed a robust website to advance our ability to effectively manage your property, permitting all residents to
submit a maintenance request online. From the convenience of a computer or smart phone you can effortlessly submit a
maintenance request that will be received by the appropriate individual, to get the process underway. There are of
course further alternatives, including email, phone call, or text message. We do offer 24/7/365 emergency maintenance
in case there is a problem demanding instant attention outside of customary business hours.
Q: How long is the turnaround time to hear back for a maintenance request I have submitted?
A: Varying on the gravity of the problem, the latest you should hear from a contractor to arrange a time to
examine the issue is 24 hours. If the matter is more severe, you should receive a call faster!!
Our office may contact you to troubleshoot the issue over the phone prior to dispatching a contractor to
the property. Once the contractor is there, they will review the problem and our office then will theoretically
be able to approve the quote while the contractor is on-site.
Q: What is considered a maintenance emergency and who should I contact?
A: A maintenance emergency will hereby be distinctly defined as something which cannot be delayed for regular business hours.
These problems may include matters which compromise the integrity of the property, the resident’s general well-being, or the
resident’s overall safety.
Though the response to this question may fluctuate from person to person, Skyline Real Estate & Property Management would far
rather receive calls that are not truly emergencies than to have a resident elect to not call when there actually is an emergency.
If and when an emergency happens, we need you to contact us as soon as possible. On our website and when you move into any property
we manage, we will supply you with the appropriate contact information for emergency issues.
Q: Will I be notified when a contractor is coming to my home?
We do not directly employ the contractors we work with, they are all third-party.
When we receive a maintenance request and dispatch a contractor, the contractors themselves
will contact you directly to schedule a time to examine the issue. A resident’s expectation
should not be that a contractor will be at the property inside a couple of hours on the same
day of their request, but to at least have a response and to have heard from a contractor in a
relatively short period of time.
Q: When I move out, how can I get my security deposit back? Can I use my security deposit for my last month of rent?
A: Our brokerage will have organized an itemized security deposit statement of invoices for repairs within 30 days.
A resident is not able to use their security deposit in place of their last month’s rent, which is also explicitly
stated within your residential lease agreement.
Although there are laws which stipulate a timeline, Skyline Real Estate & Property Management will make every effort to finalize
the security deposit return process as soon as possible, with no intention to delay the process. We do not add supplementary
charges to the maintenance invoices above and beyond the expenses and stand to have zero financial gain in the process. Our
objective is to return 100% of your security deposit, as soon as practicable.
We will transfer all funds electronically to the bank account of your choosing.
Q: Can’t get in to my unit, I lost my keys, what should I do?
A: Accidents happen, we can help you!!
We hold a duplicate of all keys for every property we manage. You will be able to come into our office
to pick up a copy of your key for a fee. If you decide to have any locks changed, our office must receive
of copy of the key along with written notice of the alteration.
Q: My roommate wants to move out, but I want to stay… What should we do?
A: If the individual who wishes to remain in the property is capable of qualifying on their own, based
on their financial and credit history, we would only need to modify the lease agreement.
The individual requesting to leave would be required to sign an addendum relinquishing their rights to the lease
agreement and property, which would effectively remove them from having any further obligations, financial or otherwise.
In regard to the security deposit, we will not refund any sum while the lease agreement is still in effect. If you
wish to have any portion of security deposit refunded to you, you should resolve this matter between each other.
Furthermore, Skyline Real Estate & Property Management will only return a security deposit, minus any damages,
after the proper move-out process has been followed, including a comprehensive inspection. For additional
inquiries on security deposit refunds, please refer to the FAQ above titled: “When I move out, how can I get
my security deposit back?”
Q: My neighbor plays loud music late at night, what do you suggest?
A: If you know your neighbor, we advise you attempt to speak with them first. If this does not work,
let us know and we will see what we can do to assist.
Many times, following a simple discussion, most concerns of this sort will subside. If they do not and you live
in a community with a Homeowner’s Association, we will file a formal complaint and allow the HOA to work with the
property owners to resolve the matter. If this is still not sufficient, we would recommend contacting the local police.
Q: I would like to change the color of the paint and make other changes; may I do this?
A: Every property is different, and the homeowners make the ultimate decision.
Any time you would like to alter the property you live in, it must be approved first.
When it comes to painting or changing, we would need a formal written request describing exactly what you are planning on.
The homeowner would characteristically offer one of three answers.
- Yes, but they want the property in the exact condition it was given to the residents
Q: I would like to have a party; may I use the pool area or reserve the clubhouse?
A: If you live in a community with recreational areas and hope to reserve those areas for private use, we will
gladly put you in touch with your respective HOA to review the terms.
It is customary for the HOA to require a timely reservation, as well as down payment and/or security deposit.
Q: Someone is parked in my parking space, what do I do?
A: If you live in a community with assigned parking spaces, we need to contact the HOA.
Many communities requiring designated parking spaces and passes to be displayed in any vehicle have predatory
towing companies who will come and remove vehicles who are violating parking rules.
Q: Someone broke into my unit or car, what steps should I take?
A: Call the police!!
The first thing you need to do is call the police and file a police report. If items were stolen due to a break in you would be able to report those items to your renter’s insurance policy. Our office will,
immediately upon notification, dispatch a contractor to repair any damages to the property and to guarantee security through properly fixing the residence.
Q: Can I get a pet?
A: Each property is different, and again, the property owner makes the ultimate decision on pets.
Generally, Skyline Real Estate & Property Management is unbiased and open to working with residents who own pets.
There are certain and specific breed restrictions our company respects, specifically restricting aggressive breeds.
If any resident would like to acquire a pet, they would need to submit a formal request, identifying the kind of animal.
If the owner approves, we would need to insert a pet addendum into your lease agreement and modify the security deposit appropriately.
Each pet deposit fluctuates and is circumstantial, established specifically on the type of animal.
Q: I would like to add another person to the lease agreement, what steps do I need to take?
A: If a resident chooses to add another person onto the lease agreement, each person over 18 would need to go through the application process.
Our office would evaluate the application and deliberate with the homeowner, who would have the final approval.
Q: I want to break the lease early, what are the next steps?
A: If you need to break your lease, you will be financially liable for all lost rent,
including all advertising fees to locate a new tenant.
The more advance notice a resident offers us, the earlier we will be able to advertise the property,
ultimately permitting us the greatest opportunity to replace a tenancy with little to no vacancy, saving money.
Once we receive notice, we must review the circumstances with the homeowner and begin the process to fill the
approaching vacancy immediately.
If a resident is an active member of the military and is able to provide our office with official notification
of permanent relocation, we would only require a copy of your military orders for relocation and a 30-day notice.
Q: What if I receive orders from the military for a permanent change of duty station?
A: If a resident is an active member of the military and is able to provide our office with official notification of permanent
relocation, we would only require a copy of your military orders for relocation and a 30-day notice.